Privacy Policy

1. Purpose

This Privacy Policy sets out what information we collect about people, what we use it for and who we share it with. It explains what legal rights individuals have in relation to their information and what to do if they have any concerns about how their information is being used.

We sometimes need to update this document, to reflect any changes to our business activities or to comply with new legal requirements. We will notify you of any important changes.

If you have any questions about this Privacy Policy or the way we use information, please get in touch by emailing [email protected].

 

2. Who should read this Privacy Policy

The information in this document will be relevant to you if you:

• Visit our website at https://lickerishlibrary.com/ or interact with our corporate accounts on social media platforms

• Create an account / register as a user

• Appear or are identified in content published on our website

• Are a key contact working for a supplier

• Otherwise contact us (e.g. via email)

 

3. Who we are

We are Hysteric Flora Limited, trading as Lickerish Library. We are a company registered in England & Wales, with company number 10854230. Our registered office address is Ams South Street House, 51 South Street, Isleworth, England, TW7 7AA.

As a company located in the UK, Lickerish Library is subject to UK data protection law and is regulated by the Information Commissioner’s Office (ICO), the regulator responsible for ensuring organisations comply with their data protection obligations.

We are the controller for your personal data (which means we decide what information we collect and how it is used). We are registered with the ICO under number ZB471733.

Whenever we collect, use or share information about people located outside the UK we comply with any additional local laws that apply.

 

4. Information we collect or receive about you

Personal data is any information that can or could be used to identify a living person.

 

Personal Data	Received From
Identity data – first name, last name, age	You
Contact data – email address, social media handle	You
Account data – login credentials, username, password, uploaded content, content accessed / downloaded, interactions with other users, error logs, login times and dates	You (including via cookies and similar technologies)
Feedback and enquiry data – any responses you give when you rate our services or reply to a survey, any information you send when you contact us, submit an enquiry on our website or comment on our social media corporate accounts or content	You (including via cookies and similar technologies)
Payment information – direct debit status, order history, delivery status, delivery addresses	You
Marketing data – your status as a marketing recipient (e.g. opted out), your preferred method of communication and how you have interacted with our communications	You (including via cookies and similar technologies)
Technical data – internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and type of device used to access our website	You (including via cookies and similar technologies)
Image and audio – profile pictures, uploaded photograph or digital image, video or audio recording	You Content uploaded by another user

5. How we use your information

UK data protection law requires controllers to identify a legal justification (also known as a lawful basis) to collect and use your personal data. There are six lawful basis which organisations can rely on to justify their collection and use of personal data.

We rely on the following justifications:

• to enter or fulfil our contract with you

• our legitimate interests (justifiable commercial aims) but only if those interests are not outweighed by your rights and freedoms as an individual (e.g. your right to privacy);

• to comply with any legal obligation that we have; and

• to do something that you have given your consent (permission) for.

Reason	Legal Justification
To onboard users	Contract
To provide our service to our users	Contract
To make it easier for users to remain signed in	Legitimate interest – necessary to optimise our service and provide improved user experience
To process payments and recover any monies owed to us	Legitimate interest – necessary to recover debts due Contract (where contract with individual)
To better understand how our website and services are used	Legitimate interest – necessary to improve our services
To provide and protect our services, websites and internal systems	Legitimate interest – necessary to provide our services and website, monitor and improve network security and prevent fraud
To check the age of website visitors and users	Legitimate interest – to protect and safeguard minors against accessing inappropriate content Legal obligation
To lodge or respond to a legal claim	Legitimate interest – necessary to enforce our contractual or legal right or to effectively respond to a claim made against us
To notify you about changes to this privacy notice	Legal obligation
To enable a person to exercise their legal rights	Legal obligation
To send marketing communications	Legitimate interest – necessary to promote and grow our business

 

6. Required Period

We only hold personal data for as long as necessary. Once data is no longer needed, we delete it.

When we consider how long to keep your personal data, we will consider whether it is still necessary to keep it for the purpose which we collected it or whether the same purpose could be achieved by holding less personal data. We will also consider the volume, nature, and sensitivity of the personal data and the potential harm to you if there was an incident affecting your personal data.

 

7. Backup & Data Storage

For administrative reasons, customer data and email subscription data may be passed to and stored securely with third-party service providers. This is done to backup and preserve your data where it is needed to carry on offering a service to you.

Sending your information outside the UK

We will only transfer information outside of the UK where we have a valid legal mechanism in place (e.g. by using contracts approved by the UK Secretary of State).

Your legal rights under UK data protection law

Under UK law, you have specific rights in relation to your personal data. If you want to exercise any of these rights, please email [email protected]

UK data protection law grants the following rights:

• The right of access (obtaining a copy of your data)

• The right to rectification (correcting your data)

• The right to erasure (deleting your data)

• The right to restrict processing (to stop use of your data for a time limited period)

• The right to data portability (to move your data to another organisation)

• The right to object (to object to our use of your data)

• The right to complain to the ICO (you can find further details of how to do this on their website)

There are some limited exemptions to these rights, so they may not apply in every scenario and Lickerish Library may decline your request (but we would explain our decision in writing if this was the case). Lickerish Library will also not action a request where we have been unable to confirm your identity (this is one of our security processes to make sure we keep information safe) or if we feel the request is unfounded or excessive.

If you are located outside the UK, you may have different or additional legal rights. Please contact us if you believe this applies to you and you wish to exercise these rights.

 

8. Email Updates

We regularly email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service. Our email service is an opt-in service only. This means to subscribe you must enter your details into the email subscription page and submit them to us.

 

9. Our Promise

We never sell, rent or exchange mailing lists.

How we keep your information safe

We have put in place appropriate security and safety measures to prevent your personal data from being lost or illegally accessed by those who do not have permission. These measures include:

• access controls and user authentication;

• internal IT and network security;

• regular testing and review of our security measures;

In the event that there is an event or incident affecting your personal data, we will keep you informed. We may also need to notify the regulator (where required under data protection law).

 

10. Data Sharing

We share (or may share) your personal data with:

• Our staff: Lickerish Library employees (or other types of workers) who have contracts containing confidentiality and data protection obligations.

• Users and website visitors: where content is published on our website for other users to view or interact with

• Our supply chain: other organisations we engage to help us provide our services and website. We ensure these organisations only have access to the information required to provide the support we use them and have a contract with them that contains confidentiality and data protection obligations.

• Regulatory authorities: such as HM Revenue & Customs.

• Our professional advisers: such as our accountants or legal advisors where we require specialist advice to help us conduct our business.

• Any actual or potential buyer of our business.

If Lickerish Library were asked to provide personal data in response to a court order or legal request, we would seek legal advice before disclosing any information and carefully consider the impact on your rights when providing a response.

 

11. Spam

We never send bulk unsolicited emails, (popularly known as Spam) to email addresses. Please let us know if you believe you have been sent spam by us (or a third party purporting to be Lickerish Library) so that we can investigate.

 

12. Product Updates

We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.

 

13. Email Content

All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how to unsubscribe from our email service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with “unsubscribe” as the email subject heading.

 

14. Cookies

Our website uses “cookies” to track use and allow customers to purchase from our website. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. Please note that you are free to refuse cookies. However, for purely technical reasons this may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of customers’ shopping baskets or trolleys during the checkout process. This facility ensures that the items added to (or removed from) your basket are accurately stated when you go to pay.

COOKIE	DOMAIN	TYPE	DURATION	WHAT IT DOES
wordpress_test_cookie	lickerishlibrary.com	Strictly Necessary / First-party	Session	Used on sites built with WordPress. Tests whether or not the browser has cookies enabled
_GRECAPTCHA	www.google.com	Strictly Necessary / Third-party	6 months	Google reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.
_ga_MHEHMEEJVY	.lickerishlibrary.com	Performance / First-party	2 years	This cookie is used by Google Analytics to persist session state.
ak_bmsc	.chimpstatic.com	Performance / Third-party	2 hours	Used by Akamai to optimize site performance and security.
_gid	.lickerishlibrary.com	Performance / First-party	1 day	This cookie is set by Google Analytics. It stores and update a unique value for each page visited and is used to count and track pageviews.
_ga_WE4HJ0B2VP	.lickerishlibrary.com	Performance / First-party	2 years	This cookie is used by Google Analytics to persist session state.
_ga	.lickerishlibrary.com	Performance / First-party	2 years	This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
_gat_gtag_UA_232108038_1	.lickerishlibrary.com	Performance / First-party	1 minute	This cookie is part of Google Analytics and is used to limit requests (throttle request rate).
_gat_gtag_UA_147694246_1	.lickerishlibrary.com	Performance / First-party	1 minute	This cookie is part of Google Analytics and is used to limit requests (throttle request rate).
wp_woocommerce_session_ [abcdef0123456789]{32}	lickerishlibrary.com	Unclassified / First-party	2 days
sbjs_first_add	.lickerishlibrary.com	Unclassified / First-party	6 months
sbjs_udata	.lickerishlibrary.com	Unclassified / First-party	6 months
astound_prevention_time	.lickerishlibrary.com	Unclassified / First-party	1 minute
mailchimp_landing_site	.lickerishlibrary.com	Unclassified / First-party	28 days
sbjs_migrations	.lickerishlibrary.com	Unclassified / First-party	6 months
sbjs_first	.lickerishlibrary.com	Unclassified / First-party	6 months
sbjs_current_add	.lickerishlibrary.com	Unclassified / First-party	6 months
sbjs_current	.lickerishlibrary.com	Unclassified / First-party	6 months
sbjs_session	.lickerishlibrary.com	Unclassified / First-party	30 minutes
login_referer	.lickerishlibrary.com	Unclassified / First-party	Session

 

15. Contact Us

If you have any questions relating to our Privacy Policy or wish to contact us regarding the data we hold relating to you, please email us at [email protected] or use our contact form.

This policy was last updated on 6.01.2023